Artificial intelligence (AI) has become part of our daily life, whether through search engine algorithms or the use of Siri or Alexa on our mobile phones for translation, taxi requests or maths calculations. Businesses are taking big steps in adopting AI in their daily operations. The percentage of enterprises employing AI has grown by 270 percent over the past few years, according to Gartner, Inc. Total AI investment by firms globally surged to a record-high $77.5 billion in 2021, up from $36 billion in 2020. Its key findings reveal that the US has benefited most from this investment drive: US-based companies pulled in two-thirds of total global venture funding in AI in 2021 – or $51 billion worth of investment.

Artificial intelligence (AI) is a buzzword that's been on people's minds for the last 20 years--but the vision of what it is has changed dramatically. Instead of futuristic humanoid robots tottering around major city streets, what we see now is a leading way to help customers interact with companies. AI is changing how we market and how we serve customers, but it's also reshaping the job market and creating jobs that didn't exist before. Almost every company used to have at least one room for customer service calls. Call centers are one of the top costs for medium to large companies, because the turn over rate is higher than it is for most other jobs and the pay is often competitive.